Growth & Client Solutions Executive

HLB; Kulim; On-site; MYR 67,000 - 112,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks individuals to generate and qualify leads, develop client referrals, and tailor sales proposals for clients. The role involves managing the sales pipeline, making calls to potential and existing clients, negotiating, and delivering training and briefing to customers.

The position emphasizes customer satisfaction, cross-department collaboration, and maintaining compliance with guidelines while driving brand awareness and long-term customer relationships.

Responsibilities

• Generate and qualify leads from internal and external lists to achieve acquisition goals
• Source and develop client referrals to achieve acquisition goals
• Develop sales proposal and customize by client
• Schedule sales activity and ensure optimum pipeline generation
• Make sales calls to new potential and existing clients
• Negotiate effectively with clients
• Conduct briefing and training to clients
• Respond to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activities to ensure sales closure and accounts are open timely
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development
• Ensure all tasks are carried out in full compliance with guidelines and regulations
• To collaborate with other departments to create a unified experience
• To create an achievement oriented working environment.
• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.
• Continuous effort to improve business in support of building brand awareness and improving customer experience.
• Ensure all sales proposals are delivered on-time and within scope

Job description

Hong Leong Bank in Malaysia seeks individuals to generate and qualify leads, develop client referrals, and tailor sales proposals for clients. The role involves managing the sales pipeline, making calls to potential and existing clients, negotiating, and delivering training and briefing to customers.

The position emphasizes customer satisfaction, cross-department collaboration, and maintaining compliance with guidelines while driving brand awareness and long-term customer relationships.