Group Lead, Search Ops - AI-Driven, 100+ Team

TikTok; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 320,000; Full time

Job summary

TikTok is seeking an on-site operations manager in Kuala Lumpur to lead a 100+ member in-house team, overseeing end-to-end site operations including workforce management, discipline, productivity, and quality assurance. The role focuses on optimizing efficiency, implementing AI-driven workflows, and aligning with company targets.

Responsibilities include standardizing processes, supervising daily operations, and driving a data-informed culture across the team.

Qualifications

• Minimum 5 years of management experience leading in-house full-time teams, with proven experience managing 100+ internal employees.
• Proficient in workforce management, on-site supervision and performance system building for large-scale teams; strong capabilities in data analysis, regular review and process optimization.
• Possess digital and AI operation mindset with practical experience in implementing intelligent tools and operational optimization projects.
• Strong overall coordination capability, leadership and stress tolerance; capable of taking full accountability for end-to-end site operation results.
• Available to work full-time in Kuala Lumpur, Malaysia and adapt to overseas working environment.
• Bachelor’s degree or above; exceptional candidates with rich experience are preferred with flexible qualification consideration.
• Fluency in Mandarin, Chinese is required for interacting with Mandarin-speaking stakeholders, plus fluency in English as the primary working language.

Responsibilities

• Workforce Management & Manpower Optimization: Lead manpower scheduling, resource allocation, and talent pipeline building for the 100+ team.
• On-site Management & Team Discipline: Establish and implement site operation rules, attendance policies, and reward & penalty systems.
• Performance & Quality Improvement: Establish regular data review mechanisms focusing on core indicators including productivity, accuracy rate, output capacity and error rate.
• AI & Digital Transformation: Lead the implementation of AI tools, automated workflows and intelligent systems on site.
• Talent Management & Team Building: Take charge of team performance appraisal, incentive mechanism, skill training and talent retention.
• Reporting & Cross-functional Collaboration: Compile regular reports on operation performance, workforce status and digital transformation progress.

Skills

Workforce management

On-site supervision

Data analysis

Leadership

Mandarin fluency

English fluency

Education

Bachelor’s degree

Tools

AI tools

Operational optimization tools

Job description

TikTok is seeking an on-site operations manager in Kuala Lumpur to lead a 100+ member in-house team, overseeing end-to-end site operations including workforce management, discipline, productivity, and quality assurance. The role focuses on optimizing efficiency, implementing AI-driven workflows, and aligning with company targets.

Responsibilities include standardizing processes, supervising daily operations, and driving a data-informed culture across the team.