Group Lead - Search Operations - Kuala Lumpur

TikTok; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 320,000; Full time

Job summary

TikTok is seeking an on-site operations manager in Kuala Lumpur to lead a 100+ member in-house team, overseeing end-to-end site operations including workforce management, discipline, productivity, and quality assurance. The role focuses on optimizing efficiency, implementing AI-driven workflows, and aligning with company targets.

Responsibilities include standardizing processes, supervising daily operations, and driving a data-informed culture across the team.

Qualifications

• Minimum 5 years of management experience leading in-house full-time teams, with proven experience managing 100+ internal employees.
• Proficient in workforce management, on-site supervision and performance system building for large-scale teams; strong capabilities in data analysis, regular review and process optimization.
• Possess digital and AI operation mindset with practical experience in implementing intelligent tools and operational optimization projects.
• Strong overall coordination capability, leadership and stress tolerance; capable of taking full accountability for end-to-end site operation results.
• Available to work full-time in Kuala Lumpur, Malaysia and adapt to overseas working environment.
• Bachelor’s degree or above; exceptional candidates with rich experience are preferred with flexible qualification consideration.
• Fluency in Mandarin, Chinese is required for interacting with Mandarin-speaking stakeholders, plus fluency in English as the primary working language.

Responsibilities

• Workforce Management & Manpower Optimization: Lead manpower scheduling, resource allocation, and talent pipeline building for the 100+ team.
• On-site Management & Team Discipline: Establish and implement site operation rules, attendance policies, and reward & penalty systems.
• Performance & Quality Improvement: Establish regular data review mechanisms focusing on core indicators including productivity, accuracy rate, output capacity and error rate.
• AI & Digital Transformation: Lead the implementation of AI tools, automated workflows and intelligent systems on site.
• Talent Management & Team Building: Take charge of team performance appraisal, incentive mechanism, skill training and talent retention.
• Reporting & Cross-functional Collaboration: Compile regular reports on operation performance, workforce status and digital transformation progress.

Skills

Workforce management

On-site supervision

Data analysis

Leadership

Mandarin fluency

English fluency

Education

Bachelor’s degree

Tools

AI tools

Operational optimization tools

Job description

Responsibilities

About the team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

This is an on-site operation management role based in Kuala Lumpur. You will take full ownership of a local in-house team of over 100 employees, overseeing end-to-end site operations, including workforce management, daily discipline, productivity, quality assurance, and AI-driven digital transformation. You will continuously optimize operational efficiency and accuracy to ensure stable, high-quality, and scalable site performance.

Key Responsibilities

• Workforce Management & Manpower Optimization Lead manpower scheduling, resource allocation, and talent pipeline building for the 100+ team. Dynamically adjust staffing based on business fluctuations, standardize workforce management workflows, avoid manpower waste or resource shortage, and ensure stable business delivery.
• On-site Management & Team Discipline Establish and implement site operation rules, attendance policies, and reward & penalty systems. Conduct regular on-site inspection and rectification to standardize team behavior and maintain a disciplined, efficient, and orderly working atmosphere.
• Performance & Quality Improvement Establish regular data review mechanisms focusing on core indicators including productivity, accuracy rate, output capacity and error rate. Identify operational bottlenecks, optimize processes iteratively, and ensure the achievement of company operational targets.
• AI & Digital Transformation Lead the implementation of AI tools, automated workflows and intelligent systems on site. Transform traditional manual operation modes, reduce redundant labor work, and drive overall organizational improvement in efficiency and accuracy through intelligent empowerment.
• Talent Management & Team Building Take charge of team performance appraisal, incentive mechanism, skill training and talent retention. Build backbone talent pipelines, solve management pain points of large-scale teams, reduce turnover rate, and build a stable and high-performance operation team.
• Reporting & Cross-functional Collaboration Compile regular reports on operation performance, workforce status and digital transformation progress. Collaborate with headquarters and cross-functional teams to fully implement company’s operational strategies and iterative requirements.

Qualifications

Minimum Qualifications

• Minimum 5 years of management experience leading in-house full-time teams, with proven experience managing 100+ internal employees.
• Proficient in workforce management, on-site supervision and performance system building for large-scale teams; strong capabilities in data analysis, regular review and process optimization.
• Possess digital and AI operation mindset with practical experience in implementing intelligent tools and operational optimization projects.
• Strong overall coordination capability, leadership and stress tolerance; capable of taking full accountability for end-to-end site operation results.
• Available to work full-time in Kuala Lumpur, Malaysia and adapt to overseas working environment.
• Bachelor’s degree or above; exceptional candidates with rich experience are preferred with flexible qualification consideration.
• Fluency in Mandarin, Chinese is required for interacting with Mandarin-speaking stakeholders, plus fluency in English as the primary working language.

Preferred Qualifications

• Experience in managing large-scale operation teams in Internet, digital operation or intelligent operation industries.
• Overseas working or cross-border team management experience, familiar with Malaysia local working environment.
• Proven successful cases in AI operation implementation, automated process transformation and operation system upgrading.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.