Group Insurance Coordinator

Toll Group; Malaysia; On-site; MYR 56,000 - 89,000; Full time

Job summary

Toll Group is seeking a detail-oriented Group Insurance Coordinator to join our Finance team in Malaysia. You will support global insurance operations through policy administration, claims reporting, invoice processing, and month-end reporting, ensuring compliance and service excellence.

You will manage renewals, policy registers, and documentation while collaborating with brokers and internal teams to improve processes and drive efficiency.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Insurance, or related discipline.
• 2–4 years of experience in insurance administration, finance operations, or shared services.
• Experience with SAP, Unibis, or other ERP systems is an advantage.
• Strong organizational skills with excellent attention to detail and document management.
• Ability to manage multiple priorities and meet strict reporting deadlines.
• Proficient in Microsoft Office, particularly Excel.
• Excellent communication and stakeholder management skills in a multinational environment.

Responsibilities

• Provide administrative support for annual insurance renewals, including data collection and premium payments.
• Maintain accurate insurance policy registers, schedules, certificates, and related documentation.
• Coordinate issuance and renewal of Certificates of Currency and renewal of local policies.
• Lead internal insurance claims reporting and respond to queries from business units.
• Process insurance invoices, raise POs in SAP/Unibis, and track payments for recharging.
• Prepare month-end insurance reporting by the 25th of each month.
• Assist in collecting underwriting information and risk engineering surveys.
• Develop SOPs, templates, and process documentation; drive improvements.
• Collaborate with brokers, internal stakeholders, and business units to boost efficiency.

Skills

Communication skills

Attention to detail

Stakeholder management

Education

Bachelor's degree in Finance/Accounting/Business

Tools

SAP

Unibis

Excel

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented Group Insurance Coordinator to join our Finance team and support global insurance operations through policy administration, claims reporting, invoice processing, and month-end reporting while ensuring compliance and service excellence.

Key Responsibilities

• Provide administrative support for annual insurance renewals, including data collection, quality assurance, and premium payments.
• Maintain accurate insurance policy registers, schedules, certificates, and related documentation.
• Coordinate the issuance and renewal of Certificates of Currency and ensure local policies are renewed before expiry.
• Lead the internal insurance claims reporting process and assist with insurance-related queries from business divisions.
• Process insurance invoices, create Purchase Orders (POs) in SAP/Unibis, and track payments for accurate business recharging.
• Prepare and complete month-end insurance reporting by the 25th of each month.
• Assist in collecting underwriting information, coordinating risk engineering surveys, and supporting insurer recovery activities.
• Develop and maintain Standard Operating Procedures (SOPs), templates, and process documentation while driving continuous process improvements.
• Collaborate with brokers, internal stakeholders, and business units to enhance operational efficiency and digital insurance capabilities.
• Perform ad-hoc administrative and reporting tasks as assigned by the Team Leader or Manager.

Requirements

• Bachelor's Degree in Finance, Accounting, Business Administration, Insurance, or a related discipline.
• 2–4 years of experience in insurance administration, finance operations, or shared services.
• Experience with SAP, Unibis, or other ERP systems is an advantage.
• Strong organizational skills with excellent attention to detail and document management.
• Ability to manage multiple priorities and meet strict reporting deadlines.
• Proficient in Microsoft Office, particularly Excel.
• Excellent communication and stakeholder management skills in a multinational environment.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do.

With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.

Learn and grow with industry-leading training, alongside talented experts.

Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts.

Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

Visit https://www.careers.tollgroup.com to learn more.