Graduate Trainee

HSBC; Johor Bahru; On-site; MYR 28,000 - 44,000; Full time

Job summary

HSBC Malaysia is seeking a driven individual for the Global Network Banking – Relationship Management Support Trainee role. You will gain hands‑on exposure to Relationship Management, client engagement, pipeline execution and disciplined reporting.

This placement develops practical skills across coordination with Product, Operations, Credit and Onboarding, helping you build a foundation for future banking careers.

Qualifications

• Currently completed undergraduate degree in Business, Banking, Finance, Economics (flexible if skills match).
• Strong written and verbal communication in English with ability to write clear summaries and professional emails.
• Good working knowledge of Excel and PowerPoint; comfortable with trackers and structured data.

Responsibilities

• Relationship management support: prepare meeting packs, minutes, and track actions with owners and deadlines.
• Client servicing coordination: handle routine requests and liaise with internal/external stakeholders to progress items.
• Sales/pipeline and MI: maintain CRM trackers, produce pipeline/activity reports and highlight trends for decision-making.

Skills

Strong written and verbal comms

English proficiency

Strong organizational skills

Team collaboration

Data handling & MI reporting

Education

Undergraduate degree in Business, Banking, Finance, Economics

Tools

Excel

PowerPoint

Job description

Some careers open more doors than others.

If you’re looking for a role that builds strong fundamentals in client coverage, stakeholder coordination and business reporting, join HSBC and build a future rich with potential. This placement offers hands‑on exposure to how Relationship Management works end-to-end,supporting client engagement, pipeline execution and disciplined reporting,while developing practical skills you can carry into a wide range of banking careers.

We are currently seeking an ambitious individual to join HSBC as aGlobal Network Banking – Relationship Management Support Trainee.

This placement provides students and fresh graduates with real business exposure .At HSBC, we also see this as an opportunity to develop early career talent for future roles.

Key Responsibilities

During the placement, the trainee will provide day-to-day support to the Relationship Manager (RM) and coverage team, with appropriate supervision. Responsibilities will include:

Relationship management support

• Prepare meeting packs and pre-read materials for client engagements.
• Take meeting minutes, maintain action logs, and drive follow-ups (drafting client communications for RM review/approval).
• Track agreed actions to closure with clear owners and deadlines.

Client servicing coordination (non-decisioning)

• Coordinate routine client requests and information follow-ups.
• Liaise with internal and external stakeholders (e.g., Product, Operations, Credit, Onboarding) to progress items.
• Identify risks/blockers early and escalating appropriately to support improved turnaround times.

Sales/pipeline and management information (MI)

• Maintain and update trackers/CRM, ensuring accuracy and completeness.
• Produce weekly/monthly pipeline and activity reporting, including basic data analysis.
• Highlight trends, overdue items and priorities to support team decision‑making.

Process and controls support

• Coordinate documentation requests and maintain organized records/audit trails in line with internal requirements.
• Strengthen documentation completeness and tracking of key client‑related tasks (e.g., upcoming annual reviews, information requests).

Requirements

• Currentlycompletedundergraduate degree inBusiness, Banking, Finance, Economicsor similar (flexible if skills match).
• Strong written and verbal communication;English, with ability to write clear summaries and professional emails.
• Good working knowledge ofExcel and PowerPoint; comfortable working with trackers and structured data.
• Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines.
• Team‑oriented, adaptable, and able to pick up new tools and processes quickly.

You’ll gain:

• Practical understanding of how a Relationship Management team operates, client engagement, internal coordination and delivery.
• Exposure topipeline management, including how opportunities are tracked, progressed and reported.
• Stronger business communication skills (meeting outputs, concise updates, stakeholder management).
• Hands‑on capability indata handling and MI reporting, translating activity into clear insights.
• Greater awareness of a bankingrisk and control mindset(documentation discipline, audit trail, timely escalation).
• Confidence delivering in a fast‑paced, multi‑stakeholder environment.

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

“To be considered for this role, the relevant rights to work in Malaysia are required.”