Google Cloud L2 Engineer (Mandarin Speaking)

NTT Limited; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking a Level 2 cloud support engineer to provide Mandarin-speaking GCP technical support and operational management for Asia Pacific. The role covers incident management, migration support, and hands-on administration across Compute Engine, GKE, Cloud Storage, and Cloud SQL.

Four-plus years in cloud infrastructure or support, strong Linux and networking skills, and fluency in Mandarin and English are required.

Qualifications

• 4+ years of cloud infrastructure or support experience.
• Hands-on experience with Google Cloud Platform.
• Strong knowledge of Linux administration.
• Networking (DNS, TCP/IP, Load Balancers, Firewalls).
• Kubernetes and container technologies.
• IAM and cloud security concepts.
• Incident and problem management processes.
• Scripting skills (Python, Bash, PowerShell, or Terraform).
• Experience with monitoring and logging tools.

Responsibilities

• Manage and support GCP services including Compute Engine, GKE, Cloud Storage, Cloud SQL.
• Troubleshoot production incidents and service disruptions.
• Perform root cause analysis and implement corrective actions.
• Monitor cloud infrastructure using Google Cloud Operations Suite.
• Escalate complex issues to L3 engineers or Google support when required.
• Support cloud migration, deployment, and optimization activities.
• Create and maintain technical documentation, runbooks, and knowledge articles.
• Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.

Skills

GCP experience

Google Cloud Platform

Linux administration

Networking

Kubernetes

Cloud security IAM

Incident management

Scripting (Python/Bash/PowerShell/Ter形

Monitoring tools

Tools

Terraform

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Overview

Provide Level 2 technical support and operational management for Google Cloud Platform (GCP) environments, serving Mandarin-speaking customers and stakeholders across the Asia Pacific region.

Key Responsibilities

• Manage and support GCP services, including: Compute Engine, Google Kubernetes Engine (GKE), Cloud Storage, Cloud SQL, VPC Networking, IAM & Security Services
• Troubleshoot production incidents and service disruptions
• Perform root cause analysis (RCA) and implement corrective actions
• Monitor cloud infrastructure using Google Cloud Operations Suite (formerly Stackdriver)
• Escalate complex issues to L3 engineers or Google support when required
• Support cloud migration, deployment, and optimization activities
• Create and maintain technical documentation, runbooks, and knowledge articles
• Communicate with Mandarin-speaking customers via phone, email, and virtual meetings

Required Skills

• 4+ years of cloud infrastructure or support experience
• Hands-\u2011on experience with Google Cloud Platform
• Strong knowledge of Linux administration
• Networking (DNS, TCP/IP, Load Balancers, Firewalls)
• Kubernetes and container technologies
• IAM and cloud security concepts
• Incident and problem management processes
• Scripting skills (Python, Bash, PowerShell, or Terraform)
• Experience with monitoring and logging tools

Language Requirements Fluent Mandarin (Simplified Chinese) and English. Ability to communicate technical concepts effectively with Mandarin-\u2011speaking customers and internal teams.

Preferred Certifications

• Google Associate Cloud Engineer
• Google Professional Cloud Architect
• Google Professional Cloud DevOps Engineer

Typical L2 Support Activities

• Incident diagnosis and resolution
• Service request fulfilment
• Performance troubleshooting
• Patch and maintenance support
• Infrastructure monitoring
• Escalation management
• Customer communication and status updates

Workplace type

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries.

By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA.

We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.

The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.

Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.

A place where you will be at the heart of our success!