Global Trading Support Specialist (Remote & Shifts)

Ultima Markets Ltd.; Kuala Lumpur; Hybrid; MYR 42,000 - 66,000; Full time

Job summary

Ultima Markets Ltd. is a regulated CFD trading gateway servicing clients across多 countries. We provide support for client onboarding, deposits/withdrawals, and platform issues, with a focus on timely resolutions and clear guidance.

The role emphasizes maintaining training materials and cross-team collaboration. Fresh graduates are welcome, and the role may require morning office shifts as well as afternoon/evening shifts with remote work options.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multitask, prioritise, and meet deadlines.
• Experience with CRM software and customer support tools.
• Understanding of Forex trading concepts and platform workflows.
• Familiarity with trading platforms and related applications.

Responsibilities

• Act as the primary contact for IB clients via live chat, email, social media and phone.
• Assist with account opening, IB setup, deposits, withdrawals, and platform issues; provide timely resolutions.
• Develop and maintain onboarding guides, FAQs, and training materials for sales clients.
• Support cross-departmental requests and generate CRM reports as needed.

Skills

Communication

Multitasking

Problem solving

CRM software

Trading platforms

Forex concepts

Tools

Trading platforms

Job description

Ultima Markets Ltd. is a regulated CFD trading gateway servicing clients across多 countries. We provide support for client onboarding, deposits/withdrawals, and platform issues, with a focus on timely resolutions and clear guidance.

The role emphasizes maintaining training materials and cross-team collaboration. Fresh graduates are welcome, and the role may require morning office shifts as well as afternoon/evening shifts with remote work options.