Global Software Support Engineer

Yokogawa; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Yokogawa is seeking a regional software support professional to manage the daily workload of the Software Support desk. You will provide technical consulting on projects, support installations, and help maintain strong client relationships to ensure high satisfaction across the region.

This role requires exceptional communication, problem-solving, and organizational skills, with a focus on timely, high-quality support and adherence to internal policies and regulatory guidelines.

Qualifications

• Customer liaison with clients to discuss technical aspects and project requirements.
• Strong communication and relationship-building skills are essential.
• Ability to manage multiple service conversations and resolve escalations.

Responsibilities

• Manage day-to-day workload of the Software Support desk for the region.
• Provide technical consulting on projects and client needs.
• Demonstrate product features and respond to service requests with accuracy.
• Troubleshoot complex issues and support installations and maintenance.
• Build and sustain client relationships and ensure high satisfaction.

Skills

Customer Focus

Verbal Communication

Service Conversations

Navigates Customer Challenges

Planning and Organizing

Policy and Regulation

Compliance Management

Job description

Yokogawa is seeking a regional software support professional to manage the daily workload of the Software Support desk. You will provide technical consulting on projects, support installations, and help maintain strong client relationships to ensure high satisfaction across the region.

This role requires exceptional communication, problem-solving, and organizational skills, with a focus on timely, high-quality support and adherence to internal policies and regulatory guidelines.