Cloud And Infrastructure Engineer (Service Desk Engineer)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Attractive performance bonus structure

Job summary

Randstad Malaysia is seeking a Cloud and Infrastructure Engineer (Service Desk) in Kuala Lumpur to provide global service desk support across Wintel, AD, Azure/M365, and UTM networking. You will handle tickets, coordinate with vendors, and assist UK clients, working within a 24/7 team.

The role requires strong Windows Server and Active Directory knowledge, plus networking experience. This permanent, full-time position offers medical insurance and a performance bonus structure.

Qualifications

• This is a technical Global Service Desk role providing full-landscape support across Wintel, Active Directory, Azure/M365, and UTM networking.
• Candidates must have strong working knowledge of Windows Server, Active Directory (DHCP, DNS, GPO), and Microsoft cloud services.
• Practical experience handling networking components, including UTM firewall devices, routers, switches, and security incidents is required.

Responsibilities

• Managing multi-tiered service tickets and requests.
• Assisting UK clients directly and ensuring timely resolutions.
• Coordinating with third-party vendors to fulfil service requests.

Skills

Windows Server

Active Directory

Azure/M365

UTM networking

Education

Bachelor Degree

Job description

job details

• Job title : Cloud And Infrastructure Engineer (Service Desk Engineer)
• Location : Kuala Lumpur, Malaysia
• Salary : RM9,000 - RM10,000
• Employment : Permanent
• Details :

• Medical insurance and hospitalization coverage
• Attractive performance bonus structure

about the job

• This is a technical Global Service Desk role providing full-landscape support across Wintel, Active Directory, Azure/M365, and UTM networking.
• Candidates must have strong working knowledge of Windows Server, Active Directory (DHCP, DNS, GPO), and Microsoft cloud services.
• Practical experience handling networking components, including UTM firewall devices, routers, switches, and security incidents is required.
• Responsibilities include managing multi-tiered service tickets, assisting UK clients directly, and coordinating with third-party vendors.
• Employees observe Malaysian public holidays, with paid overtime offered when working on local holidays.

about the manager/team

• Collaborative 24/7 Global Service Desk team with deep technical expertise across London and Kuala Lumpur.
• The team maintains a proactive, customer-focused culture dedicated to delivering high-quality support to UK-based enterprise clients.
• Engineers work closely with London colleagues to ensure smooth ticket handovers, continuous learning, and inclusive team collaboration.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree