Global Service Delivery Lead for Engineering Ops

CSI Interfusion; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

CSI Interfusion in Kuala Lumpur, Malaysia, is seeking a Service Engineer Lead to drive service engineering delivery, coordinate projects across engineering, operations and global teams, and develop the local team.

You will be the primary customer contact, manage on-call rotations and incident response, oversee release and QA activities, and continuously improve delivery processes and standards.

Bachelor's degree or above is required; experience with Azure, Docker, Kubernetes, and Python is a plus.

Qualifications

• 3+ years in technical service delivery, engineering operations, or project coordination.
• Experience building teams from the ground up and driving project execution from 0 to 1.
• Experience managing project plans, schedules, risks, dependencies, status reports, actions, and issues across multiple workstreams.
• Experience leading customer communication and coordinating delivery across local and global teams in different time zones.
• Bachelor's degree or above.

Responsibilities

• Lead live-site service operations, including on-call rotations, incident response, IcM coordination, issue mitigation, and post-incident follow-up.
• Plan and coordinate project delivery across engineering, operations, and global teams, managing schedules, risks, dependencies, resources, and status reporting.
• Serve as a key customer contact, clarify requirements, communicate progress and risks, and coordinate issue resolution.
• Coordinate release, security, and quality assurance activities, including deployment validation, rollback readiness, vulnerability remediation, testing, and automation.
• Establish and continuously improve delivery processes, documentation, communication mechanisms, and quality standards.
• Support recruitment, onboarding, work allocation, handovers, offboarding, and day-to-day team administration.

Skills

Project coordination

Technical service delivery

Engineering operations

Team development

Customer engagement

Cross-timezone coordination

Education

Bachelor's degree or above

Tools

Microsoft Azure

Azure DevOps

Docker

Kubernetes

Python

Job description

CSI Interfusion in Kuala Lumpur, Malaysia, is seeking a Service Engineer Lead to drive service engineering delivery, coordinate projects across engineering, operations and global teams, and develop the local team.

You will be the primary customer contact, manage on-call rotations and incident response, oversee release and QA activities, and continuously improve delivery processes and standards.

Bachelor's degree or above is required; experience with Azure, Docker, Kubernetes, and Python is a plus.