Global Order & Customer Service Supervisor

Alcon; Selangor; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Alcon is seeking a Supervisor, Customer Service (Order Management) to oversee end-to-end order processing, ensuring accuracy and timely delivery across global markets. The role involves coordinating across customer service, sales and production teams, and improving processes for efficiency and data accuracy.

The candidate should have a Masters degree in business or related field, 1-5 years in customer service/order management in the medical device sector, and be prepared to work in Kuala Lumpur

Qualifications

• Masters degree preferred in business or related field.
• 1-5 years of experience in Customer Service / Order Management / Medical device field.
• Strong ERP and operational expertise.
• Projects experience related to Supply Chain is a plus.

Responsibilities

• Oversee end-to-end order processing including intake, validation, modification and closure across various order types.
• Ensure orders are processed accurately per internal policies and service standards.
• Manage backorder communications with customers and sales teams.
• Monitor order status through the order-to-delivery cycle and escalate delays when needed.
• Support process improvements and cross-functional projects across Order Management, Customer Service, and Supply Chain.

Skills

Customer service

Order management

ERP systems

Detail-oriented

Proactive

Education

Masters degree in business or related field

Tools

ERP software

Job description

Alcon is seeking a Supervisor, Customer Service (Order Management) to oversee end-to-end order processing, ensuring accuracy and timely delivery across global markets. The role involves coordinating across customer service, sales and production teams, and improving processes for efficiency and data accuracy.

The candidate should have a Masters degree in business or related field, 1-5 years in customer service/order management in the medical device sector, and be prepared to work in Kuala Lumpur