Customer Service & Order Management Associate

Alcon

Selangor

On-site

MYR 60,000 - 90,000

Full time

4 days ago

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Job summary

Alcon, a global leader in eye care, is seeking a Customer Service and Order Management professional in Malaysia. You will handle pre-sale and post-sale support, process orders end-to-end, and liaise with production and distribution teams to ensure accurate, timely delivery.

The role emphasizes service quality over sales targets, with focus on customer satisfaction and data-driven improvements. Ideal candidates have 1-5 years in customer service or order management within medical devices, strong

Qualifications

Bachelor's degree in business or related field.
Proficient in English.
1-5 years’ experience in Customer Service / Order Management / Medical device field.
Strong ERP and operational expertise.
Preferred projects experience related to Supply Chain Management.
Customer‑focused, detail‑oriented, and proactive.

Responsibilities

Oversee end-to-end order processing, including intake, validation, modification, and closure across various order types.
Ensure orders are processed accurately and aligned with internal policies and service standards.
Monitor backorder communications with customers and sales teams.
Track order status through the order-to-delivery cycle and resolve delays or bottlenecks.
Maintain compliance with SLAs, delivery commitments and KPIs.
Participate in process improvements and cross-functional projects in CS, Order Management, and Supply Chain.