Global Operational Excellence Program Manager

foodpanda; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

foodpanda is seeking an Operational Excellence Senior Program Manager to drive large-scale service transformation across APAC, Europe, and Turkey. You will lead cross-functional programs, measure KPIs, and ensure scalable, data-driven improvements to operational efficiency and customer experience.

With 6+ years in program management or related fields, you will collaborate with leadership, manage risks, and standardise governance while adapting to local nuances across markets.

Qualifications

• 6+ years of experience in program management, operations, or process optimisation.
• Experience driving service transformation across multi-market environments.
• Familiarity with change management frameworks and governance.

Responsibilities

• Lead high-impact programs driving operational efficiency and customer experience.
• Collaborate with cross-functional teams to meet timelines and budgets.
• Track KPIs, report progress to leadership, and manage risks.
• Provide guidance and enablement to teams within OPEX and stakeholders.
• Benchmark practices across regions to scale best practices.

Skills

Program management

Operations

Process optimisation

Cross-functional teams

Change management

Governance

Data analysis

SQL

Excel

Python

Tableau/Power BI

Education

Experience-focused role (no specific degree required)

Tools

SQL

Excel

Python

Tableau

Power BI

Job description

foodpanda is seeking an Operational Excellence Senior Program Manager to drive large-scale service transformation across APAC, Europe, and Turkey. You will lead cross-functional programs, measure KPIs, and ensure scalable, data-driven improvements to operational efficiency and customer experience.

With 6+ years in program management or related fields, you will collaborate with leadership, manage risks, and standardise governance while adapting to local nuances across markets.