Global Live Chat Tech Support L1 - Taiwan Market

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer support firm in Kuala Lumpur is looking for a Technical Support Agent L1 to assist customers with inquiries regarding their products. This entry-level position is open to candidates with at least an SPM or higher qualification. The role involves troubleshooting hardware and software issues and providing excellent customer support, with a strong emphasis on effective communication in English and Mandarin. Interested applicants, including those without experience, are encouraged to apply.

Qualifications

• Strong interest in hardware and software troubleshooting.
• Must possess effective listening skills and good phone etiquette.
• Excellent verbal and written communication skills in English and Mandarin.

Responsibilities

• Provide information about products and services to customers.
• Diagnose and resolve technical issues with hardware and software.
• Redirect problems to appropriate resources for escalation.

Skills

Technical troubleshooting

Effective communication

Customer service orientation

Education

SPM or higher qualification

Job description

A global customer support firm in Kuala Lumpur is looking for a Technical Support Agent L1 to assist customers with inquiries regarding their products. This entry-level position is open to candidates with at least an SPM or higher qualification. The role involves troubleshooting hardware and software issues and providing excellent customer support, with a strong emphasis on effective communication in English and Mandarin. Interested applicants, including those without experience, are encouraged to apply.