Global IT Support Specialist — VIP & Cross‑Country Projects

EPOS; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

EPOS is seeking an IT Support professional in Kuala Lumpur to provide first and second-level support across various functions. Responsibilities include managing hardware/software upgrades, supporting VIP desktop needs, and ensuring quick incident resolution.

The ideal candidate has over 5 years of experience, a degree in computer science, and is fluent in both English and Mandarin. Strong project management and communication skills are essential for collaboration across departments.

Qualifications

• 5+ years of work experience in large enterprise companies.
• Strong knowledge in User & VIP Support and ITIL methodology.
• Proven ability of project management.
• Excellent communication with different departments and stakeholders.

Responsibilities

• Provide 1st and 2nd level IT support including desktop related technical assistance.
• Support VIP/VVIP desktop and event support.
• Manage regional projects such as hardware/software upgrade projects.
• Ensure proper documentation, tracking, and follow-up of incidents.

Skills

IT support

Project management

Communication

Technical assistance

User & VIP Support

ITIL methodology

English

Mandarin

Education

University degree in computer science or equivalent experience in IT

Job description

EPOS is seeking an IT Support professional in Kuala Lumpur to provide first and second-level support across various functions. Responsibilities include managing hardware/software upgrades, supporting VIP desktop needs, and ensuring quick incident resolution.

The ideal candidate has over 5 years of experience, a degree in computer science, and is fluent in both English and Mandarin. Strong project management and communication skills are essential for collaboration across departments.