Global Enterprise Tech Delivery Lead

Toku Pte Ltd; Kuala Lumpur; Hybrid; MYR 180,000 - 240,000; Full time

Job summary

Toku is hiring a Senior Technical Project Manager to lead end-to-end delivery of complex enterprise system integration projects across APAC and global markets.

You will act as the primary delivery owner for clients, partners, vendors and internal teams, mentoring junior PMs and driving operational maturity as Toku scales internationally. Strong technical understanding with stakeholder management is essential.

Qualifications

• 5–10 years of project or programme management experience delivering complex enterprise technology or system integration projects.
• PMP or PRINCE2 certification is required.
• Enterprise delivery experience with large stakeholder environments and structured delivery methodologies.
• Practical experience managing technical implementations involving system integration, infrastructure, cloud platforms and enterprise software.
• Extensive experience using Jira for project planning, delivery tracking, governance and reporting.
• Experience delivering projects involving cloud platforms such as AWS or Azure.
• Knowledge of CCaaS, CPaaS, CTI and enterprise contact centre architectures is desirable.
• Experience with ServiceNow and Salesforce would be advantageous.

Responsibilities

• Lead end-to-end delivery of complex technical implementation and system integration projects across APAC and global markets.
• Own integrated project plans covering scope, schedules, budgets, dependencies and governance activities.
• Work with architects, consultants and engineering teams to understand designs and integration approaches.
• Manage complex integration programmes involving enterprise platforms and CRM solutions.
• Build trusted relationships with enterprise customers and stakeholders through clear communication and governance.
• Coordinate project resources across multiple countries and functions, monitor risks and project health using Jira.
• Identify risks early, drive mitigation plans, and escalate blockers as needed.
• Coordinate testing, UAT, production readiness and deployment activities.
• Monitor budgets, effort burn, milestones and change requests to ensure commercial sustainability.
• Provide executive-level reporting on progress, finances, governance and decisions.
• Collaborate with Sales and Solution Engineering to identify delivery insights and change requests.
• Promote continuous improvement of PM methodologies and delivery practices.
• Mentor less experienced project managers and provide senior leadership across the delivery organisation.
• Travel internationally when required and work across different time zones.

Skills

Stakeholder management

English communication

Leadership

Risk management

Agile delivery

AI productivity

Education

PMP or PRINCE2 certification

ITIL

Tools

Jira

ServiceNow

Salesforce

Remedy/BMC

Job description

Toku is hiring a Senior Technical Project Manager to lead end-to-end delivery of complex enterprise system integration projects across APAC and global markets.

You will act as the primary delivery owner for clients, partners, vendors and internal teams, mentoring junior PMs and driving operational maturity as Toku scales internationally. Strong technical understanding with stakeholder management is essential.