Senior Technical Project Manager

Toku Ltd.; Kuala Lumpur; Hybrid; MYR 180,000 - 270,000; Full time

Job summary

Toku Ltd. is seeking a Senior Technical Project Manager to lead complex enterprise system integration projects across APAC and global markets.

You will act as the primary delivery owner for clients, partners, vendors and internal teams, coordinating delivery with governance, budgeting and risk management. You will mentor and lead less experienced managers, raise delivery maturity, and adapt to different countries, time zones and customer environments while leveraging AI-powered reporting and

Qualifications

• PMP or PRINCE2 certification is required.
• Experience managing complex enterprise technology or system integration projects.
• Strong English communication and stakeholder management skills.

Responsibilities

• Lead end-to-end delivery of complex enterprise projects across APAC and globals.
• Own integrated project plans including scope, schedules and budgets.
• Provide technical leadership and governance with architects, consultants and engineering teams.
• Manage system integration programs involving enterprise platforms and CRM/CCaaS technologies.
• Build trusted relationships with customers, partners and vendors.

Skills

Project management

Stakeholder management

Leadership

Communication

Agile delivery

Education

PMP or PRINCE2 certification

Tools

Jira

ServiceNow

Salesforce

Remedy/BMC

Job description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. As a publicly listed company, Toku continues to scale its presence and impact across international markets.

As a Senior Technical Project Manager, you will lead the successful delivery of complex enterprise system integration projects across APAC and global markets, acting as the primary delivery owner for clients, partners, vendors and internal teams. Beyond project execution, you will help strengthen project management standards, mentor less experienced project managers, and drive greater operational maturity as Toku continues to scale internationally. Success in this role depends on combining strong technical understanding with excellent stakeholder management, commercial awareness, sound project governance, and the ability to adapt across different countries, time zones and customer environments.

What you will be doing

Enterprise Project Delivery

Lead end-to-end delivery of complex technical implementation and system integration projects, ensuring solutions are delivered on time, within budget and to agreed quality standards across multiple workstreams.

Project Planning & Governance

Own integrated project plans covering scope, schedules, budgets, dependencies, assumptions, resources, milestones and governance activities throughout the project lifecycle.

Technical Leadership

Work confidently with solution architects, consultants and engineering teams to understand technical designs, infrastructure, cloud environments and integration approaches, enabling informed delivery decisions and effective issue resolution.

System Integration

Manage complex integration programmes involving enterprise platforms, contact centre technologies, CRM solutions, cloud services and connectivity components while ensuring all technical deliverables align with client requirements.

Stakeholder Management

Build trusted relationships with enterprise customers, government stakeholders where applicable, internal delivery teams, partners and vendors by providing clear communication, governance and proactive expectation management.

Resource & Delivery Management

Coordinate project resources across multiple countries and functions, balancing delivery priorities while maintaining visibility of resource utilisation, delivery risks and overall project health using Jira and related project management tools.

RAID Management

Own project risks, assumptions, issues and dependencies by identifying potential delivery challenges early, driving mitigation plans and escalating blockers before they impact project outcomes.

Testing & Go-Live

Coordinate testing, user acceptance testing (UAT), production readiness and deployment activities with consulting, engineering and client teams to ensure successful implementation and transition into production.

Commercial & Financial Oversight

Monitor project budgets, effort burn, payment milestones, commercial commitments and change requests, ensuring delivery remains commercially sustainable while providing early visibility of potential impacts.

Project Reporting

Produce accurate executive-level reporting covering project progress, delivery status, financial health, governance updates, risks, decisions and next steps for both customers and internal leadership.

Cross-Functional Collaboration

Work closely with Sales, Pre-Sales and Solution Engineering to provide delivery insights, identify commercial risks, support solution transitions into delivery, and highlight opportunities for additional services or change requests where appropriate.

Continuous Improvement

Help strengthen project management methodologies, reporting standards, governance frameworks and delivery consistency as Toku scales its global project delivery capability.

Mentoring & Leadership

Mentor and coach less experienced project managers, promote best practices, and provide senior project leadership across the wider delivery organisation.

Global Delivery

Successfully manage projects across multiple countries and regions while remaining flexible to collaborate across different time zones and travel internationally when required.

AI & Automation

Continuously identify opportunities to improve project delivery through AI-powered reporting, workflow automation, Copilot agents and other productivity tools that reduce administrative effort and improve delivery effectiveness.

Experience

5-10 years of project or programme management experience delivering complex enterprise technology or system integration projects.

Project Management Certifications

PMP or PRINCE2 certification is required.

Enterprise Delivery

Strong experience delivering projects for medium to large enterprise organisations, with exposure to large stakeholder environments and structured delivery methodologies.

Technical Background

Practical experience managing technical implementations involving system integration, infrastructure, cloud platforms and enterprise software, with the ability to engage confidently in technical discussions without necessarily being a hands-on engineer.

Project Governance

Extensive hands-on experience using Jira for project planning, delivery tracking, governance and reporting.

Cloud Technologies

Experience delivering projects involving cloud platforms such as AWS or Azure.

Contact Centre & Communications Technologies (preferred but not required)

Practical knowledge of CCaaS, CPaaS, CTI, enterprise contact centre architectures and the wider cloud communications industry, including familiarity with major vendors such as Genesys, Avaya and similar platforms.

Enterprise Platforms

Experience delivering or integrating enterprise platforms such as ServiceNow and Salesforce. Familiarity with Remedy/BMC or similar enterprise service management platforms would also be advantageous.

Connectivity & Telecommunications

Experience within telecommunications, network infrastructure or connectivity-related projects would be highly valued, particularly where enterprise provisioning or carrier integrations have been involved.

CRM & Enterprise Applications

Experience working with CRM platforms and enterprise business applications across cloud and on-premise environments.

Agile Delivery

Experience working within Agile software delivery environments and collaborating closely with engineering teams.

IT Understanding

Good practical understanding of ITIL principles and IT service management practices.

AI Productivity

Demonstrated experience using AI tools to improve project delivery, reporting, workflow automation or operational efficiency within day-to-day project management activities.

Industry Experience

Experience supporting government, public sector or healthcare customers would be advantageous. Experience with Singapore Government Commercial Cloud (GCC) environments would be considered a strong advantage.

Communication

Excellent written and verbal English communication skills with the ability to influence senior stakeholders, lead governance discussions and manage complex client relationships.

Working Style

Comfortable working across international time zones, travelling internationally when required, and adapting to the needs of global enterprise project delivery.

Location

This role is to be based in KL, Malaysia, operating on a Hybrid work mode of WFO and WFH

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC's Top 500 High Growth Companies.