Global Engagement Management Lead

Grok Global Services; Kuala Lumpur; A distancia; MYR 571.000 - 816.000; Jornada completa

Descripción de la vacante

Grok Global Services, a global-provider in international education services, seeks a Head of Engagement Management to lead a worldwide team of Engagement Managers. Based in a global remote setup, you will shape the function, drive consistency across markets, and support Program Officers to deliver high-quality, impactful work for partner universities.

You will coach managers, establish frameworks, and work with HR and regional leaders to ensure effective performance and wellbeing.

Formación

• Master’s degree preferred with strong leadership background.
• Experience managing teams across multiple countries or regions.
• Proven track record in people management and coaching managers.
• Ability to lead within a matrix structure and influence stakeholders.

Responsabilidades

• Establish and maintain common frameworks for Engagement Management across markets.
• Ensure Engagement Managers provide guidance and support to Program Officers.
• Coach Engagement Managers and drive improvements in management practices.
• Build alignment and accountability within a matrix structure across regions.

Conocimientos

Leadership

People management

Cross-cultural communication

Strategic thinking

Educación

Master’s degree preferred

Descripción del empleo

Grok Global Services, a global-provider in international education services, seeks a Head of Engagement Management to lead a worldwide team of Engagement Managers. Based in a global remote setup, you will shape the function, drive consistency across markets, and support Program Officers to deliver high-quality, impactful work for partner universities.

You will coach managers, establish frameworks, and work with HR and regional leaders to ensure effective performance and wellbeing.