Global EDI Support Engineer - Troubleshooting & Collaboration

Rhenus SE & Co. KG; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

Rhenus SE & Co. KG is seeking a technical support specialist for Seeburger BIS in Malaysia. The role involves diagnosing and resolving EDI-related issues, monitoring EDI transactions, and collaborating with teams and clients to meet their EDI needs. Candidates should also document support activities and stay updated on EDI technology developments. This position is vital for ensuring seamless support across different time zones as part of a global team.

Responsibilities

• Provide technical support for Seeburger BIS (Business Integration Suite).
• Diagnose, troubleshoot and resolve EDI-related issues in a timely manner.
• Monitor EDI transactions and ensure successful data exchanges.
• Collaborate with internal teams and clients to understand and address their EDI needs.
• Document support activities and maintain accurate records of client interactions.
• Stay updated with the latest developments in EDI technology and Seeburger BIS.
• Handle incidents and service requests via ticketing systems.
• Analyze errors, logs, and transaction data to identify root causes of incidents.
• Work as part of a global EDI support team, ensuring seamless support across different time zones and regions.

Job description

Rhenus SE & Co. KG is seeking a technical support specialist for Seeburger BIS in Malaysia. The role involves diagnosing and resolving EDI-related issues, monitoring EDI transactions, and collaborating with teams and clients to meet their EDI needs. Candidates should also document support activities and stay updated on EDI technology developments. This position is vital for ensuring seamless support across different time zones as part of a global team.