EDI Support Engineer

Rhenus SE & Co. KG; Subang Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

Rhenus SE & Co. KG is seeking an EDI Support Specialist based in Subang Jaya, Malaysia. The role involves providing technical support for Seeburger BIS, troubleshooting EDI-related issues, and ensuring successful data exchanges. The ideal candidate will collaborate with internal teams and clients, document all support activities, and stay updated on EDI technology advances. Strong diagnostic and troubleshooting skills are crucial for success in this position.

Qualifications

• Proven experience in providing technical support for EDI systems.
• Strong troubleshooting and problem-solving skills. Familiarity with Seeburger BIS is a plus.
• Ability to work collaboratively with teams and clients.

Responsibilities

• Provide technical support for Seeburger BIS.
• Diagnose and resolve EDI-related issues promptly.
• Document support activities and maintain client records.

Job description

• Provide technical support for Seeburger BIS (Business Integration Suite)
• Diagnose, troubleshoot and resolve EDI-related issues in a timely manner.
• Monitor EDI transactions and ensure successful data exchanges.
• Collaborate with internal teams and clients to understand and address their EDI needs.
• Document support activities and maintain accurate records of client interactions.
• Stay updated with the latest developments in EDI technology and Seeburger BIS.
• Handle incidents and service requests via ticketing systems
• Analyze errors, logs, and transaction data to identify root causes of incidents.
• Work as part of a global EDI support team, ensuring seamless support across different time zones and regions.