Global Director, Operations Excellence & Scale

The Coffee Bean & Tea Leaf®; Kuala Lumpur; Sur place; MYR 320 000 - 520 000; Plein temps

Résumé du poste

The Coffee Bean & Tea Leaf® seeks a senior Operations Excellence leader based in Malaysia to drive global standards and scalable operating models for café operations. You will partner across functions to evolve the Café of the Future and ensure reliable execution across markets.

You will lead a team to optimize formats, technology ecosystems, and quality across franchise and company-owned venues, with a strong emphasis on measurable impact and global consistency.

Qualifications

• Bachelor’s or Master’s degree or equivalent in a relevant field.
• Strong analytical and scientific mindset for building scalable systems and processes.
• Experience with data analytics, dashboards, and operation tech integration.
• Exceptional leadership and stakeholder management across multi-market teams.
• Experience with global quality standards, compliance frameworks, and SOP governance.

Responsabilités

• Build global Operations Excellence roadmap aligned with CBTL growth strategy.
• Translate market needs into scalable operating models, processes, tools, and systems.
• Define global non-negotiables and determine where local flexibility is allowed.
• Partner with markets to translate standards into practical café execution and learning materials.
• Lead governance for standards approval, communication, and market exceptions.

Connaissances

Leadership

Analytics

Stakeholder management

Process design

Formation

Bachelor’s or Master’s degree in Engineering, Operations Management, Industrial Engineering, Business Administration, or related field

Description du poste

The Coffee Bean & Tea Leaf® seeks a senior Operations Excellence leader based in Malaysia to drive global standards and scalable operating models for café operations. You will partner across functions to evolve the Café of the Future and ensure reliable execution across markets.

You will lead a team to optimize formats, technology ecosystems, and quality across franchise and company-owned venues, with a strong emphasis on measurable impact and global consistency.