Global Digital Shipping Solutions Manager

DHL Asia Pacific Shared Services Sdn Bhd

Cyberjaya

On-site

MYR 180,000 - 260,000

Full time

14 days+

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Job summary

DHL Asia Pacific Shared Services Sdn Bhd is seeking a seasoned Business Solutions Manager to lead the strategy, delivery, and evolution of customer-facing digital products within the Digital Customer Solutions portfolio. You will drive vision, governance, and execution across global shipping solutions, partnering with stakeholders to align customer needs and business value.

The role emphasizes AI-enabled personalization, digital experience platforms, and performance metrics with opportunities to

Qualifications

Bachelor’s or master’s degree in computer science or related field.
10+ years IT, digital products, or transformation experience.
8+ years leading global customer-facing digital products.

Responsibilities

Define and execute product vision, strategy, and roadmap for global Shipping solutions.
Lead complex global programs across teams, vendors, and functions.
Drive AI-enabled capabilities and digital experience improvements.
Ensure governance, risk, and benefits realization post-implementation.
Collaborate with UX/UI, analytics, and technology teams to enhance journeys.