Global AI-Driven Shipping Solutions Leader

DHL; Cyberjaya; On-site; Confidential; Full time

Job summary

DHL Express Global Head Office seeks a senior Business Solutions Manager to lead customer-facing digital products in the Shipping & Receiving portfolio. You will drive product vision, strategy, and execution across global shipping solutions, aligning customer experience with DHL objectives.

As a trusted advisor, you will oversee large-scale programmes, collaborate with stakeholders, and leverage AI and digital platforms to shape DHL's digital ecosystem.

Qualifications

• Bachelor’s or Master’s degree in a relevant field and 12+ years IT/Digital experience.
• Certifications: PMP, PRINCE2 Agile, CSPO/PSPO, SAFe, ITIL.
• Proven track record leading global, customer-facing digital product programs.

Responsibilities

• Define and execute product vision, strategy, and roadmap for global Shipping solutions.
• Lead AI-enabled features and digital innovation across the customer journey.
• Manage large-scale global programmes with cross-functional teams and vendors.

Skills

Product management

Digital transformation

AI-enabled product development

Agile delivery

Education

Bachelor’s or Master’s degree (CS, IS, Eng, Business Admin, related)

PMP

PRINCE2 Agile

CSPO/PSPO

SAFe Certification

ITIL Foundation/Practitioner

Job description

DHL Express Global Head Office seeks a senior Business Solutions Manager to lead customer-facing digital products in the Shipping & Receiving portfolio. You will drive product vision, strategy, and execution across global shipping solutions, aligning customer experience with DHL objectives.

As a trusted advisor, you will oversee large-scale programmes, collaborate with stakeholders, and leverage AI and digital platforms to shape DHL's digital ecosystem.