Global Customs Clearance Specialist

APM Terminals; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

Maersk is seeking a Customs Coordinator to manage vendors and ensure timely customs declarations in Malaysia. You will handle pre- and post-clearance activities, coordinate documentation, and drive accuracy and efficiency in billing, duties, and permits.

Ideal candidates have 2–4 years in freight forwarding or customs customer service, strong English communication, and a solid understanding of Malaysian customs rules. Shift flexibility is required to support operations.

Qualifications

• 2–4 years of experience in freight forwarding or customs customer service.
• Minimum 1 year of experience in customs house brokerage or related field.
• Proficiency in English and strong communication skills.
• Basic understanding of customs processes in Malaysia and HS codes.
• Flexibility to support shift work, including day/night/midnight and occasional weekends.

Responsibilities

• Manage vendors to ensure timely customs declarations, KPI adherence and SOP compliance.
• Coordinate daily flow of documentation and obtain permits and OGA approvals before submission.
• Handle pre- and post-clearance activities, including billing, duty/tax disbursements, and digital filing.
• Identify bottlenecks early and engage clients to minimise port storage or demurrage risks.
• Maintain and govern client SOP repository with accurate, up‑to‑date requirements.
• Ensure timely, complete and accurate customs clearance submissions and apply K1/K2/K8/K9/K?ZB processes; knowledge of FTAs is a plus.
• Support continuous efficiency improvements across departmental process flows.

Skills

Customs clearance

Attention to detail

Effective communication

English proficiency

Shift flexibility

Education

Professional Certificate / Diploma in Logistics or Transportation

Job description

Maersk is seeking a Customs Coordinator to manage vendors and ensure timely customs declarations in Malaysia. You will handle pre- and post-clearance activities, coordinate documentation, and drive accuracy and efficiency in billing, duties, and permits.

Ideal candidates have 2–4 years in freight forwarding or customs customer service, strong English communication, and a solid understanding of Malaysian customs rules. Shift flexibility is required to support operations.