Global Customer Support Pro — Mandarin/English

ASEA, LLC; Kuala Lumpur; On-site; MYR 41,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Product allowance

Job summary

ASEA, LLC is seeking a Customer Support Representative in Kuala Lumpur, Malaysia. You will handle multilingual customer inquiries, process orders, and ensure high-quality, responsive service for global Brand Partners and customers.

A strong emphasis is placed on clear communication, problem-solving, and collaboration within a fast-growing health products company. The role requires fluency in Mandarin and English (Cantonese a plus), a high school diploma, and experience in customer service or

Qualifications

• High school diploma or equivalent.
• Experience in customer service or contact center.
• Fluent in Mandarin and English; Cantonese a plus.

Responsibilities

• Handle inbound and outbound calls and emails with professionalism and care.
• Serve as a trusted resource for product, order, and account inquiries.
• Identify root causes and resolve customer concerns.
• Process orders, updates, and transactions accurately.
• Follow up to ensure issues are fully resolved and customers feel supported.
• Escalate complex cases while owning the customer experience.
• Maintain detailed records of all interactions.
• Collaborate with team to improve service quality.

Skills

Bilingual Mandarin & English

Customer service

Clear communication

Calm under pressure

Highly organized

Tech-savvy

CRM systems

Microsoft Office

Team player

Direct sales (nice to have)

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

ASEA, LLC is seeking a Customer Support Representative in Kuala Lumpur, Malaysia. You will handle multilingual customer inquiries, process orders, and ensure high-quality, responsive service for global Brand Partners and customers.

A strong emphasis is placed on clear communication, problem-solving, and collaboration within a fast-growing health products company. The role requires fluency in Mandarin and English (Cantonese a plus), a high school diploma, and experience in customer service or