Global Customer Programs Manager

Aemulus Corporation Sdn Bhd; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

Aemulus Corporation Sdn Bhd is seeking a dynamic Customer Program Management / Project Management professional in Penang. You will manage customer relationships, drive project schedules, coordinate internal teams, and shepherd projects from planning through execution.

You will liaise between customers and internal teams, resolving issues and driving projects to closure while working with Sales, R&D, Operations, and QA, with opportunities to travel locally and internationally.

Qualifications

• Bachelor's Degree in Electronics Engineering, Business Administration, Marketing or related fields.
• 3 to 6 years of experience in program management or related areas is preferred.
• Fresh graduates are encouraged to apply.
• Good writing and communication skills in English, fluent in Mandarin preferred for liaising with suppliers.

Responsibilities

• Act as the primary point of contact for customers; manage escalations, resolve issues promptly, and ensure high customer satisfaction.
• Build and maintain long-term customer relationships by understanding business needs and growth opportunities.
• Develop and maintain executive program dashboards, monitor project progress, and provide status updates.
• Adapt swiftly to changes in project plans while maintaining progression.
• Coordinate reviews with customers and internal teams, managing communication and documentation.
• Drive cross-functional collaboration across Application Engineering, R&D, Operations, Supply Chain, and QA.

Skills

Customer management

Cross-functional collaboration

Project coordination

Communication skills

Mandarin language

Education

Bachelor's Degree in Electronics Engineering

Bachelor's Degree in Business Administration

Bachelor's Degree in Marketing

Job description

Aemulus Corporation Sdn Bhd is seeking a dynamic Customer Program Management / Project Management professional in Penang. You will manage customer relationships, drive project schedules, coordinate internal teams, and shepherd projects from planning through execution.

You will liaise between customers and internal teams, resolving issues and driving projects to closure while working with Sales, R&D, Operations, and QA, with opportunities to travel locally and internationally.