Global Customer Experience Specialist|Shipments&Solutions

FedEx; Malaysia; On-site; MYR 33,000 - 50,000; Full time

Job summary

FedEx Express Malaysia is seeking a Customer Experience Representative to deliver timely assistance, book shipments, and resolve inquiries with empathy. You will document interactions and coordinate with teams to ensure smooth service.

The role requires at least one year in customer service, a secondary education or equivalent, and fluency in English and the local language. The position involves a shift window from 4:00 AM to 6:00 PM, offering growth opportunities within a global logistics

Qualifications

• Minimum education: Secondary education or equivalent.
• Minimum experience: At least one year in customer service; Associate level no prior experience required.

Responsibilities

• Provides timely assistance and resolutions to customer inquiries and issues.
• Assists customers with shipment booking and queries and handles inquiries accurately.
• Addresses customer complaints with empathy and finds suitable resolutions to ensure service recovery.
• Takes ownership of customer issues and coordinates with other teams for timely resolution.
• Manages customer cases and service requests, documenting interactions accurately.
• Identifies and mitigates potential issues to ensure a seamless customer experience.

Skills

English fluency

Local language fluency

Problem solving

Written & verbal communication

Education

Secondary education or equivalent

Job description

FedEx Express Malaysia is seeking a Customer Experience Representative to deliver timely assistance, book shipments, and resolve inquiries with empathy. You will document interactions and coordinate with teams to ensure smooth service.

The role requires at least one year in customer service, a secondary education or equivalent, and fluency in English and the local language. The position involves a shift window from 4:00 AM to 6:00 PM, offering growth opportunities within a global logistics