Global Customer Experience Coordinator

Sonata Software Worldwide Malaysia Sdn. Bhd.; Selangor; Hybrid; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Performance Incentives

Job summary

Sonata Software Worldwide Malaysia Sdn. Bhd. is seeking a dedicated customer service professional for a Full Time Permanent position based in Petaling Jaya.

You will contact registered shoppers/auditors across Asia Pacific and Europe to allocate evaluations and surveys, respond to enquiries, and help recruit new participants. The ideal candidate holds at least a higher secondary qualification, has good English, and demonstrates a hardworking, proactive approach.

Qualifications

• Minimum education as listed in the job posting.
• Proficiency in English required.
• Willingness to work from home if required.

Responsibilities

• Contact registered shoppers/auditors in Asia Pacific/Europe to allocate evaluations & surveys.
• Respond to shopper/auditor email enquiries.
• Quality check online reports & surveys according to service standards.
• Assist in recruiting new shoppers/auditors in Asia Pacific/Europe to boost database.

Skills

English language proficiency

Customer service

Education

Higher Secondary / STPM / A-Level / Diploma or above

Job description

Sonata Software Worldwide Malaysia Sdn. Bhd. is seeking a dedicated customer service professional for a Full Time Permanent position based in Petaling Jaya.

You will contact registered shoppers/auditors across Asia Pacific and Europe to allocate evaluations and surveys, respond to enquiries, and help recruit new participants. The ideal candidate holds at least a higher secondary qualification, has good English, and demonstrates a hardworking, proactive approach.