Global Contact Centre Specialist

Prudential (Cambodia) Life Assurance; Kuala Lumpur; On-site; MYR 22,000 - 39,000; Full time

Job summary

Prudential (Cambodia) Life Assurance in Kuala Lumpur, Malaysia, is seeking a customer-focused professional to provide world-class telephone service to agents and policyholders. You will respond politely and accurately, manage customer expectations, and coordinate with internal teams to resolve requests.

This role requires initiative, empathy, and the ability to thrive in a fast-paced contact center environment.

Qualifications

• Diploma or degree in any field from a recognized college or university.
• At least 1 year of working experience in a call center and/or customer service role.
• Experience handling international calls is an added advantage.
• Fresh graduates who are looking for challenges in customer service are encouraged to apply.
• Good command of spoken and written English; Mandarin and/or Chinese dialects is a plus.
• Good voice, clear pronunciation, good diction and empathy with listening skills.
• Enthusiastic, self-motivated and able to succeed in a fast-paced environment.

Responsibilities

• Deliver world class customer service via telephone.
• Provide a polite, professional and accurate response.
• Manage customer's expectations and display ownership for customer's requests.
• Liaise with appropriate departments to resolve issues brought up by customers.
• Keep up-to-date on new or enhanced products / services to maintain a high level of quality service to customers.
• Support Team Leader and Managers to review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate.
• Undertake any other works and duties allocated by management as and when required.

Skills

Customer service

Communication skills

English proficiency

Empathy

Education

Diploma or Degree in any field

Job description

Prudential (Cambodia) Life Assurance in Kuala Lumpur, Malaysia, is seeking a customer-focused professional to provide world-class telephone service to agents and policyholders. You will respond politely and accurately, manage customer expectations, and coordinate with internal teams to resolve requests.

This role requires initiative, empathy, and the ability to thrive in a fast-paced contact center environment.