Executive Contact Centre – Global Customer Experience

Prudential Services Asia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Prudential Services Asia is recruiting for a Customer Service/Call Center role in Kuala Lumpur, Malaysia. The incumbent will provide efficient telephone servicing to customers (agents and policyholders), meeting KPI targets, handling inquiries, and liaising with cross-functional teams to resolve issues and improve service quality.

The role requires a Diploma or Degree in any field, preferably 1 year in a call center or customer service setting, and good English communication skills.

Qualifications

• Diploma or Degree in any field from a recognized college or university.
• Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
• Experience in handling international calls will be an added advantage.
• Fresh graduates who are looking for challenges in customer service are encouraged to apply.
• Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.

Responsibilities

• Deliver world class customer service via telephone
• Provide a polite, professional and accurate response
• Manage customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Keep up-to-date on new or enhanced products / services to maintain a high level of quality service to customers
• Support Team Leader and Managers to review processes, identify and resolve service gaps and implement process improvements
• Undertake any other works and duties allocated by management as and when required

Skills

Customer service

Telephone handling

English proficiency

Mandarin/chinese dialects

Education

Diploma or Degree in any field

Job description

Prudential Services Asia is recruiting for a Customer Service/Call Center role in Kuala Lumpur, Malaysia. The incumbent will provide efficient telephone servicing to customers (agents and policyholders), meeting KPI targets, handling inquiries, and liaising with cross-functional teams to resolve issues and improve service quality.

The role requires a Diploma or Degree in any field, preferably 1 year in a call center or customer service setting, and good English communication skills.