Frontline Insurance Hotline Specialist – 24/7 Support

Prudential; Kuala Lumpur; On-site; MYR 47,000 - 67,000; Full time

Job summary

Prudential Services Asia in Kuala Lumpur is seeking a frontline service professional to deliver best-in-class customer service through the hotline channel. You will handle enquiries on life and health insurance products with professionalism and tact.

The role requires a university degree or diploma and at least 5 years in a customer call centre or service centre, with strong telephone etiquette and ability to promote self-service tools.

Qualifications

• University graduate or diploma with relevant qualification.
• Strong command of English and Cantonese.
• Proficient in Microsoft Office and customer-service tools.

Responsibilities

• Provide and process information for providers, customers, and sales channels.
• Handle enquiries via hotline, email, live chat, letters and other channels.
• Follow up, resolve issues, propose solutions and update customers.

Skills

English

Cantonese

MS Office

Customer focus

Education

University graduate / Diploma / HKDSE / HKALE / HKCEE qualification

Job description

Prudential Services Asia in Kuala Lumpur is seeking a frontline service professional to deliver best-in-class customer service through the hotline channel. You will handle enquiries on life and health insurance products with professionalism and tact.

The role requires a university degree or diploma and at least 5 years in a customer call centre or service centre, with strong telephone etiquette and ability to promote self-service tools.