Genomics Field Service Engineer – Instrumentation & Training

GeneMind Biosciences; Malaysia; On-site; MYR 75,000 - 95,000; Full time

Job summary

GeneMind Biosciences is hiring a Field Service Engineer in Malaysia to provide on-site and remote support for high-precision sequencing instruments. The role includes installation, maintenance, and customer training to ensure optimal instrument performance and high customer satisfaction. Candidates should possess a bachelor’s degree in a related technical field and have at least 3 years of hands-on experience in hardware maintenance. Proficiency in English and a strong customer-focused mindset are essential for success in this dynamic position.

Qualifications

• 3+ years of hands-on hardware maintenance experience in medical devices or life science equipment.
• Excellent verbal communication skills and document drafting abilities.
• Good oral English proficiency; fluent English skills are preferred.

Responsibilities

• Deliver responsive hardware technical support for customers post-sale.
• Collaborate cross-functionally with sales and R&D teams.
• Maintain accurate service records and documents.

Skills

Hardware Maintenance

Technical Training

Customer Communication

Problem Solving

Attention to Detail

Education

Bachelor’s degree in Automation, Electronics, Electrical Engineering, or related fields

Tools

Precision Analytical Instruments

Technical Documentation

Job description

GeneMind Biosciences is hiring a Field Service Engineer in Malaysia to provide on-site and remote support for high-precision sequencing instruments. The role includes installation, maintenance, and customer training to ensure optimal instrument performance and high customer satisfaction. Candidates should possess a bachelor’s degree in a related technical field and have at least 3 years of hands-on experience in hardware maintenance. Proficiency in English and a strong customer-focused mindset are essential for success in this dynamic position.