Genius Repair Coordinator

Apple, Inc.; Selangor; On-site; MYR 40,000 - 64,000; Full time

Job summary

Apple Retail is seeking a Genius Admin to act as a service coordinator for all customer repairs, managing expectations and coordinating the Repair Room. You will support the Genius Bar team to deliver world-class service and ensure efficient repair flow.

Responsibilities include planning end-to-end operational activities, tracking inventory and orders with the Operations team, handling repair intake, assisting with customer issues, and contributing to an inclusive environment while upholding

Qualifications

• Experience in retail or sales or related work.
• Proficient in the local language, both written and spoken.
• Availability to work nights, weekends and holidays as required.

Responsibilities

• Plan and coordinate end-to-end operational activities supporting repairs.
• Assist with customer service issues including intake and pickup processes.
• Provide peer feedback based on on-floor observations.
• Complete repair tasks as needed to support the Genius Bar team and customer demand.
• Educate customers on relevant ways to buy and service Apple products.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Retail experience

Customer service

Local language proficiency

Job description

Apple Retail is seeking a Genius Admin to act as a service coordinator for all customer repairs, managing expectations and coordinating the Repair Room. You will support the Genius Bar team to deliver world-class service and ensure efficient repair flow.

Responsibilities include planning end-to-end operational activities, tracking inventory and orders with the Operations team, handling repair intake, assisting with customer issues, and contributing to an inclusive environment while upholding