MY-Genius Admin

Apple, Inc.; Selangor; On-site; MYR 40,000 - 64,000; Full time

Job summary

Apple Retail is seeking a Genius Admin to act as a service coordinator for all customer repairs, managing expectations and coordinating the Repair Room. You will support the Genius Bar team to deliver world-class service and ensure efficient repair flow.

Responsibilities include planning end-to-end operational activities, tracking inventory and orders with the Operations team, handling repair intake, assisting with customer issues, and contributing to an inclusive environment while upholding

Qualifications

• Experience in retail or sales or related work.
• Proficient in the local language, both written and spoken.
• Availability to work nights, weekends and holidays as required.

Responsibilities

• Plan and coordinate end-to-end operational activities supporting repairs.
• Assist with customer service issues including intake and pickup processes.
• Provide peer feedback based on on-floor observations.
• Complete repair tasks as needed to support the Genius Bar team and customer demand.
• Educate customers on relevant ways to buy and service Apple products.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Retail experience

Customer service

Local language proficiency

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Genius Admin, you’re a service coordinator for all customer repairs, whether it’s a quick repair or a more involved procedure, and you manage customer expectations. Additionally, you coordinate an efficient repair workflow and organize the Repair Room, helping our Genius Bar team provide world-class service for our customers.

Description

Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team.

Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs.

Provide peer feedback based on observations on the floor and in the Repair Room.

Complete repair tasks as needed to support the Genius Bar team and customer demand. Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Be proficient in the local language, both written and spoken.

Preferred Qualifications

• Communicate effectively and tailor your communication style to different audiences.
• Orchestrate multiple activities to accomplish a goal through planning, organization, and prioritization, both independently and with a team.
• Apply an action-oriented mindset and sense of motivation to do what’s best for the customer and Apple, often anticipating challenges and providing potential solutions.
• Be curious and open to learning from others and helping each other grow.
• Demonstrate relevant technical expertise of Apple products and services.
• Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure.
• Draw from experience of successfully working in a team environment, demonstrating shared responsibility and accountability with other team members.
• Frequently handle, lift, and move merchandise safely.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.