MY-Operations Expert

Apple Inc.; Putrajaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

Apple Retail in Malaysia seeks an Operations Expert to drive sales and customer experience through excellence in operations, inventory accuracy, and preservation. You will mentor the Operations team to complete tasks per Retail Inventory processes and support customer-facing activities.

The role requires availability for nights, weekends, and holidays, and the ability to lift products. Prior retail or sales experience and fluency in the local language are essential.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store; attend as scheduled in line with local laws.
• Able to lift and carry product within store premises.
• Experience in retail or sales, or related work experience.
• Proficient in the local language, both written and spoken.

Responsibilities

• Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes.
• Complete product fulfillment tasks and deliver items from Runner requests to customers and team members.
• Support Operations Specialists by sharing knowledge about the Retail Inventory processes.
• Promote understanding of inventory performance among all store team members and gather inventory data to aid leadership decision-making.
• Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and identify variance trends.
• Perform other tasks as needed, including supporting customer-facing activities.
• Contribute to an inclusive environment by respecting differences and fostering curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail experience

Customer service

Teamwork

Communication

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Description

Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.Support Operations Specialists by sharing knowledge about the Retail Inventory processes.Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.Perform other tasks as needed, including but not limited to supporting customer-facing activities.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.
• Be proficient in the local language, both written and spoken.

Preferred Qualifications

• Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• Be a self-starter who is detail-oriented, organized, and can work without close supervision.
• Prioritize workload and meet deadlines in a fast-paced environment.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Demonstrate effective problem solving, analytical, and communication skills.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace