Gaming Player Support Lead - Japanese Team

Player Support Sdn. Bhd.; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Part time

Benefits offered by this job

Hybrid work arrangement

Relocation assistance

Job summary

Player Support Sdn. Bhd. in Malaysia is seeking a Player Support Manager to lead our Japanese-speaking team and coach agents for enhanced performance and growth. The role emphasizes collaboration, coaching, and hands-on involvement with daily operations and client-facing activities.

You will drive development plans, monitor metrics, and work with cross-border colleagues to ensure high-quality player experiences. Hybrid office/home setup with relocation assistance available for expatriates.

Qualifications

• Native-level or fluent in Japanese with strong written and verbal communication (JLPT N1).
• English proficiency at C1 level (writing, speaking, reading).
• Experience in team leadership or people management.
• Strong coaching, communication, and analytical abilities.
• Passion for gaming and customer experience.

Responsibilities

• Monitor, understand, and improve agent performance.
• Create mutual understanding of performance with each agent.
• Co-create development plans for each team member.
• Support agents’ development and career growth.
• Document team health dynamics and behavioral challenges.
• Onboard new employees and assist with integration.
• Analyze data on team behaviors for campaign insights.
• Collaborate on in-person events and community building.
• Provide support for ad hoc tasks as assigned by manager.
• Daily journaling and reflection.

Skills

Team leadership

Coaching

Analytical skills

English (C1)

Japanese (JLPT N1)

Job description

Player Support Sdn. Bhd. in Malaysia is seeking a Player Support Manager to lead our Japanese-speaking team and coach agents for enhanced performance and growth. The role emphasizes collaboration, coaching, and hands-on involvement with daily operations and client-facing activities.

You will drive development plans, monitor metrics, and work with cross-border colleagues to ensure high-quality player experiences. Hybrid office/home setup with relocation assistance available for expatriates.