Japanese Operations Team Lead

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking a Japanese Team Leader to supervise a call center group and drive performance metrics. You will coach, monitor attendance, and support employees to meet service levels and KPIs.

The role requires a Bachelor's degree and strong English communication skills, with localMalaysia residency or willingness to relocate. Prior leadership or BPO experience is preferred for this full-time position.

Qualifications

• Bachelor's Degree in any discipline.
• Proficiency in English (minimum B1/B2 level) with strong verbal and written communication skills.
• Must be a local Malaysian or willing to relocate to Malaysia.
• Prior experience in team leadership, operations, customer service, content moderation, or BPO/shared services environment is preferred.

Responsibilities

• Supervise a group of call center associates, including work and attendance monitoring in line with policy and legal requirements.
• Coach direct reports regularly to meet weekly performance metrics.
• Identify performance issues, develop action plans, and implement corrective actions up to termination.
• Ensure service levels meet KPIs and financial expectations.
• Communicate expectations and provide timely updates to staff.
• Handle escalated customer calls as needed with SME guidance.
• Conduct team meetings for open communication and input from members.
• Schedule and organize team activities and stay updated on internal processes.

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking a Japanese Team Leader to supervise a call center group and drive performance metrics. You will coach, monitor attendance, and support employees to meet service levels and KPIs.

The role requires a Bachelor's degree and strong English communication skills, with localMalaysia residency or willingness to relocate. Prior leadership or BPO experience is preferred for this full-time position.