Japan Market Team Lead — Strategy, Mentorship & UX

Teleperformance; Bayan Lepas; On-site; MYR 60,000 - 120,000; Full time

Job summary

Teleperformance in Malaysia is seeking a capable team leader to mentor and develop a market team during an exciting transition. You will drive problem solving, analytical growth, and scalable capabilities across global partners.

The role demands strong English and Japanese communication, a track record in fast-paced environments, and at least two years of people management experience. This is a full-time position based in Bayan Lepas, Penang.

Qualifications

• Bachelor degree preferred.
• Minimum 2 years of prior people management experience.
• Excellent written and verbal communication in English & Japanese.

Responsibilities

• Provide mentorship, guidance and career development to team members.
• Lead a high-performing team through a transition to build problem solving and analytical capabilities.
• Team management for a market team and cross-functional/global liaison.
• Establish team goals and strategies, track progress and share results.
• Deliver projects involving analysis, research and strategy with global teams.
• Identify actionable insights and influence team strategy via communication.

Skills

People management

Strategic thinking

Analytical skills

Creative problem-solving

English & Japanese communication

Education

Bachelor Degree

Job description

Teleperformance in Malaysia is seeking a capable team leader to mentor and develop a market team during an exciting transition. You will drive problem solving, analytical growth, and scalable capabilities across global partners.

The role demands strong English and Japanese communication, a track record in fast-paced environments, and at least two years of people management experience. This is a full-time position based in Bayan Lepas, Penang.