FX Front Office support

RBC Shared Services Malaysia Sdn Bhd; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

RBC Shared Services Malaysia Sdn Bhd seeks an FX Front Office Production Support specialist to join the global bank's FX trading IT team. You will support applications used in FX trading, rate aggregation, pricing and electronic platforms, working closely with front office users and IT colleagues.

Must have IT experience in financial services, front-office trading IT environment, FX Spot/Forwards, Linux/Unix, pricing issues and ECN connectivity.

Qualifications

• Solid IT experience with at least 2 years in financial services.
• Front office trading IT environment experience.
• Experience in front office support engaging with Sales and Trading desks.
• Good understanding of FX Spot/Forwards, NDFs, FX options and MM products.
• Experience in Solaris/Unix/Linux/Windows environments, basic scripting, Sybase SQL.
• Exposure to e-commerce trading systems – pricing issues, client integration, ECN connectivity.

Responsibilities

• Support all FX trading and eCommerce applications, including position management and treasury systems.
• Own monitoring, knowledge base, and onboarding runbooks for new procedures.
• Coordinate upgrades and scheduled downtime between IT and business management.
• Provide miscellaneous support to existing and new systems alongside the helpdesk.
• Act as liaison between IT and business for incident resolution and continuity.

Skills

Front-office IT

FX knowledge

Unix/Linux

Scripting basics

Pricing/ECN

Incident management

Tools

Murex

TradeHub LightningFX

D3

Q/KDB

ITRS/Geneos

MarketFactory

Job description

An exciting opportunity to join an FX Front Office support team in a major North American bank, supporting both front office users and our progressive eFX programme.

This role is within the FX Production Services group. The group is responsible for:

Supporting IT solutions for various business lines globally including FX, Money Market, STIR and Options

Offering technical expertise and support for the systems used

Managing and resolving incidents and outages

Managing requests for changes, system releases and capacity planning

Disaster recovery, planning and execution

What will you do?

Be responsible for support of all applications used in the FX trading and eCommerce areas including position management and treasury trading systems, electronic trading platforms application support, rate aggregation, pricing, distribution, low latency position keeping and auto-hedging systems. The team are points of contact for requests for new/different sources, exchanges etc

Take a proactive approach to managing the production plant, including ownership of monitoring, the knowledge base, and documenting new procedures and application on-boarding runbooks

Assist as point of contact between IT and business management for organising events such as upgrades and scheduled downtime

Miscellaneous support of existing and new systems to complement the helpdesk service already in place

What do you need to succeed?

Must-have

Solid experience in IT to include minimum 2 years of experience in the financial industry

Previous experience of working in a front office trading IT environment

Previous experience in a front office support role engaging directly with Sales and Trading desks

Good product understanding of FX Spot and Forwards, NDF’s, FX options and simple MM products

Experience in Solaris Unix / Linux / Windows environments, basic scripting, Sybase SQL

Exposure to e-commerce trading systems – understanding and troubleshooting of pricing issues, integration of clients, ECN connectivity logic and flow

Nice to Have

Demonstrated understanding of ITIL processes

Experience of implementing trading systems both 3rd party and in-house developed would be advantageous

Experience or knowledge of any of the following systems would be of benefit – Murex, TradeHub LightningFX, D3, Q/KDB, ITRS/Geneos, MarketFactory

Experience of integrating and support of deal feeds into trading systems would be benefical

At RBC, we get it. We’re committed to creating an environment that will help people realize their full potential. Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, RBC is a great place to build your career and life.

You live a full life shaped by your ideas. By your family. Career. Community. Your unique place in the world. You want an employer that helps you realize your vision for life with a meaningful career and supports your desire for more.

It’s your career. Your life. Where do you want to go?

RBC. Make It Yours

You live a full life shaped by your ideas. By your family. Career. Community. Your unique place in the world. You want an employer that helps you realize your vision for life with a meaningful career and supports your desire for more.

At RBC, we get it. We’re committed to creating an environment that will help people realize their full potential. Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, RBC is a great place to build your career and life.

It’s your career. Your life. Where do you want to go?