Funds Client Services & Escalations Liaison

Euroclear Bank; Kuala Lumpur; Presencial; MYR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Shift Allowance

Travel Allowance

Parking Allowan

Descripción de la vacante

Euroclear Bank, based in Kuala Lumpur, Malaysia, seeks a proactive Client Service professional to act as the first escalation point for operational issues related to investment funds. You will coordinate with internal teams, respond to client inquiries, and contribute to service improvements with a focus on delivering premium outcomes.

Join MFEX’s legacy within the Euroclear Group and participate in internal and external training programs aimed at deepening funds market knowledge and

Formación

• Strong problem-solving skills and ability to work independently within defined guidelines.
• Excellent communication skills, both written and verbal.
• Customer-focused mindset with sensitivity to client needs.
• Ability to manage multiple tasks and prioritise effectively.

Responsabilidades

• Responds timely and with standards of quality, to inquiries via phone, email, and other channels.
• Suggest alternative or additional service, reporting features to meet client needs.
• Handle escalated issues and complex complaints with professionalism.
• As part of the Investment Funds Client Service team, you will work closely with internal stakeholders to deliver premium service to clients.

Conocimientos

Problem solving

Excellent communication

Client-focused

Task prioritisation

Escalation handling

Descripción del empleo

Euroclear Bank, based in Kuala Lumpur, Malaysia, seeks a proactive Client Service professional to act as the first escalation point for operational issues related to investment funds. You will coordinate with internal teams, respond to client inquiries, and contribute to service improvements with a focus on delivering premium outcomes.

Join MFEX’s legacy within the Euroclear Group and participate in internal and external training programs aimed at deepening funds market knowledge and