Fundraiser & Donor Engagement Assistant Manager

Tzu Chi Foundation Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Tzu Chi Foundation Malaysia is seeking a proactive Fundraiser & Donor Engagement Assistant Manager in Kuala Lumpur to oversee daily donation operations, donor services, and team management.

The role focuses on ensuring smooth donation processing, implementing financial controls, and driving process improvements while leading a capable operations team in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of working experience with at least 3 years in leading and managing a team.
• Excellent in Microsoft Excel and strong understanding of operational processes.

Responsibilities

• Oversee day-to-day donation processing operations and ensure timely completion of month-end and year-end closing.
• Provide exceptional donor and fundraiser care and resolve inquiries professionally and promptly.
• Lead and develop the operations team, plan resources, and monitor performance through regular reviews and feedback.

Skills

Excel proficiency

Education

Bachelor's Degree

Job description

Fundraiser & Donor Engagement Assistant Manager

We are seeking a proactive and service-oriented Fundraiser & Donor Engagement Assistant Manager to oversee daily donation-operational functions, donor & fundraiser services, and team management.

This role is responsible for ensuring the smooth execution of donation processing, donor support services, financial operational controls, and continuous process improvements.

Key Responsibilities

Operational Management & Oversight

• Oversee day-to-day operations, to ensure accurate and timely processing of donations.
• Ensure timely completion of month-end and year-end closing.
• Ensure compliance with internal policies, procedures, and controls to maintain operational integrity.

Donor & Fundraiser Care

• Ensure excellent service delivery for donors and fundraisers.
• Resolve escalated donor and fundraiser inquiries professionally and promptly.
• Gather donor, volunteer, and service feedback to identify trends and improvement opportunities.

Team Leadership & Development

• Assist to lead and develop the operations team.
• Assist to plan and manage team resources to ensure service operational efficiency.
• Assist to monitor team performance through regular reviews & feedback.

Requirements

• Bachelor's Degree holder.
• At least 5 years of working experience and min. 3 years of experience leading and managing a team.
• Excellent in Microsoft Excel.
• Strong understanding of operational processes, financial controls and reconciliation.
• Able to work independently, manage multiple priorities, and perform in a fast-paced environment.