Frontline Application Support L1 - Rotational Shifts

Xilnex Holdings Sdn. Bhd.; Penang; On-site; MYR 27,000 - 45,000; Full time

Job summary

Xilnex Holdings Sdn. Bhd. is seeking an enthusiastic Application Support Level 1 specialist to join our fast-paced team in Penang.

You will provide frontline assistance to users, resolve issues in our delivery management systems, and ensure smooth operation of our applications. The role involves handling requests via phone, email, live chat, and internal chats, escalating complex issues, and coordinating with the Incident Management Team.

Qualifications

• Diploma or higher in Information Technology, Computer Science, or a related field.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide frontline Application Support to users and internal teams in a fast-paced environment.
• Handle requests via phone, email, Live Chat, Zoho, and internal chat tools.

Skills

Verbal communication

Active listening

Attention to detail

Work under pressure

Fast learner

Feedback receptiveness

Proactiveness

Shift readiness

Education

Diploma or higher in IT/CS

Job description

Xilnex Holdings Sdn. Bhd. is seeking an enthusiastic Application Support Level 1 specialist to join our fast-paced team in Penang.

You will provide frontline assistance to users, resolve issues in our delivery management systems, and ensure smooth operation of our applications. The role involves handling requests via phone, email, live chat, and internal chats, escalating complex issues, and coordinating with the Incident Management Team.