Front Office Revenue & Guest Experience Leader

Hotel Grand Continental Kuantan; Kuantan; Vor Ort; MYR 32.000 - 52.000; Vollzeit

Zusammenfassung

Hotel Grand Continental Kuantan is seeking a Front Office Executive to oversee daily Front Office operations and ensure exceptional guest service. The role involves coordinating room availability with Sales, maintaining strong relationships with travel industry partners, and supporting budgeting and forecasting activities.

The candidate will conduct interviews for Front Office staff, supervise discipline and performance appraisals, and identify training needs to develop the team to its full

Aufgaben

• Oversee day to day operations, ensuring a high standard of customer relations service within Front Office
• Coordinate closely on room availability with Sales Department
• Maintain good relationship with travel industry personnel
• Actively participate in preparing yearly forecasting and budgeting
• Carry out all interviews for prospective Front Office personnel
• Supervise staff discipline and carry out job performance appraisals at specific period for the Front Office Department
• Identify and determine staff training needs within Front Office to develop all personnel to their full potential

Jobbeschreibung

Hotel Grand Continental Kuantan is seeking a Front Office Executive to oversee daily Front Office operations and ensure exceptional guest service. The role involves coordinating room availability with Sales, maintaining strong relationships with travel industry partners, and supporting budgeting and forecasting activities.

The candidate will conduct interviews for Front Office staff, supervise discipline and performance appraisals, and identify training needs to develop the team to its full