Front Office Operations Coordinator

Swiss-Garden Hotel & Residences; Lumut; On-site; MYR 67,000 - 112,000; Full time

Job summary

Swiss-Garden Hotel & Residences in Lumut, Malaysia is seeking a Front Office Manager to support the overall front desk operations, ensuring smooth, guest-focused service and effective team supervision.

You will assist in budgeting, forecasting and daily administrative tasks, helping maintain discipline and high standards across the Front Office team. This role is pivotal to delivering an exceptional guest experience.

Qualifications

• Experience in leading front office operations within hospitality.
• Ability to prepare monthly/annual budgets and forecasts.
• Strong communication and guest-staff conflict resolution skills.

Responsibilities

• Assist Front Office Manager in directing and supervising the Front Office operations.
• Assist in preparing monthly and yearly budgets and forecasts based on statistics, industry norms and trends.
• Advise Front Office Manager on situations involving guests or staff.
• Maintain a high standard of discipline within the Front Office Department.

Skills

Front Office Management

Budgeting

Guest relations

Staff supervision

Job description

Swiss-Garden Hotel & Residences in Lumut, Malaysia is seeking a Front Office Manager to support the overall front desk operations, ensuring smooth, guest-focused service and effective team supervision.

You will assist in budgeting, forecasting and daily administrative tasks, helping maintain discipline and high standards across the Front Office team. This role is pivotal to delivering an exceptional guest experience.