Front Office Leader: Guest Experience & Revenue

Pullman Hotels & Resorts; Miri; On-site; MYR 120,000 - 180,000; Full time

Job summary

Pullman Miri Waterfront is seeking a results‑driven Front Office Manager to lead reception, concierge, bell desk, and call center, ensuring exceptional guest experiences and smooth day‑to‑day operations. The role emphasizes brand standards, revenue opportunities, and team leadership in a premier 5‑star setting on Miri's beachfront.

The ideal candidate will bring 5+ years in Front Office within international hotels, 2+ years in a supervisory role, and strong English proficiency, with Accor

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 5 years Front Office experience in an international hotel environment.
• Minimum 2 years in a supervisory or management role.
• Experience with Accor properties is an advantage.

Responsibilities

• Lead the daily operations of Front Office, Reception, Concierge, Bell Desk and Call Center.
• Ensure smooth check-in/check-out, room allocation and guest request handling.
• Drive guest satisfaction scores, handle complaints and service recovery.
• Collaborate with Revenue Management to optimize occupancy and revenue.
• Lead, coach and develop Front Office team; conduct performance reviews.
• Ensure compliance with brand standards, SOPs, safety and security procedures.

Skills

Leadership

Guest relations

Communication

Commercial awareness

Fluent in English

Problem-solving

Decision-making

Education

Diploma / Degree in Hospitality Management

Tools

Opera PMS

Job description

Pullman Miri Waterfront is seeking a results‑driven Front Office Manager to lead reception, concierge, bell desk, and call center, ensuring exceptional guest experiences and smooth day‑to‑day operations. The role emphasizes brand standards, revenue opportunities, and team leadership in a premier 5‑star setting on Miri's beachfront.

The ideal candidate will bring 5+ years in Front Office within international hotels, 2+ years in a supervisory role, and strong English proficiency, with Accor