Assistant Sales Manager - Hyatt House Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Fun and exciting work environment

Intensive training with personal plan

Coaching and mentoring

Leadership programs

Job summary

Hyatt Hotels Corporation is seeking an experienced Assistant Sales Manager for its first Hyatt House in South East Asia, in Kuala Lumpur. The role reports to the Director of Sales and requires an entrepreneurial spirit, strong communication, and negotiation skills.

You will work closely with Corporate Sales and other hotel departments to drive revenue. The ideal candidate will be business-savvy, detail-oriented, and able to manage multiple priorities in a fast-paced environment, contributing to

Qualifications

• Certificate or higher education in Hospitality and Tourism Management, Marketing or related field.
• Good working knowledge of English; local language may be required.
• Experience in hotel operations is an advantage.
• Strong interpersonal skills and negotiation ability.
• Ability to multi-task and drive revenue growth.

Responsibilities

• Coordinate corporate events and liaise with Corporate Sales Team.
• Build professional relationships with clients and guests.
• Expand distribution partnerships and optimize sales calls.
• Prepare sales reports and maintain accurate records of agreements and quotations.
• Support the Director of Sales and ensure timely follow-up on inquiries.

Skills

Negotiation

Communication

Multi-tasking

Sales strategy

Customer relationships

Education

Hospitality/Marketing degree

Tools

CRM software

MS Office

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."\

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."\

Peggy Focheux Duval: Director of Learning & Development, France

Administrative

Professional Staff/Corporate

Full-time

Local

Summary

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

We are currently looking for an experienced Assistant Sales Manager to join us in this exciting journey with the first Hyatt House in South East Asia.

This position reports directly to the Director of Sales.

An individual with an entrepreneurial spirit and a prominent member within the industry, you will be confident and driven in your approach. You are business savvy and are known for your ability to communicate and negotiate at all levels, are detail orientated and must be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment and be constantly hands on and ready to lend expertise within other departments of the hotel.

Hyatt House hotels and Hyatt Place hotels are part of the fastest growing segments within Hyatt in Asia Pacific. This is an exciting opportunity for a performance driven individual who wants to develop their career with Hyatt Hotels.

What we offer:

• Fun and exciting work environment
• Intensive training in area of specialization with customized personal learning plan
• Coaching and mentoring
• Exposure to various multitasking tasks
• Opportunity to participate in various leadership programs
• Participation in Hyatt's programs and initiatives

Qualifications

Key Qualifications & Duties:

• Education: Certificate or Higher Education Levels in Hospitality and Tourism Management, Marketing or any major related field, Minimum 2 years work experience in event, sales & marketing
• Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required
• Experience: Relevant work experience in hotel operations is an advantage
• Strong interpersonal communication skills, negotiation skill, sales and upselling tactical skills
• Ability to do multi-tasking
• Desire to drive revenue and committed to the growth of the hotel
• Pleasant personality
• Working closely with Corporate Sales Team
• Liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
• Optimize and expand distribution partnerships
• Challenge and influence the Hotel to improve service level and operational standards
• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Assists in consolidating and preparing Sales report.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
• Carefully plans Sales Calls into defined objectives.
• Follows up sales leads to identify prospect.
• Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
• Professionally conducts routine telemarketing activities to identify new accounts.
• Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.
• Entertains and conducts hotel inspections to clients whenever required.
• Ensures to achieve or exceed the monthly and yearly target of room sales assigned by DOS.
• Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
• Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
• Assists the Director of Sales to follow up on all matters in the absence of the Director of Sales
• Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
• Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
• Attends and contributes to all training sessions and meetings as required.
• Carry out all/reasonable duties/task as assigned by the Director of Sales that are within the parameters of Hyatt’s Values and Purpose.

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

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