FRONT OFFICE SUPERVISOR

MIMPI PERHENTIAN RESORT SDN. BHD.; Terengganu; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Staff hostel

Meals

Boat ticket

Training

Group

Job summary

Mimpi Perhentian Resort Sdn. Bhd. in Terengganu is seeking a Front Office Supervisor to oversee guest reception, registrations, payments, and daily reconciliation, ensuring services meet the resort's standards.

The role emphasizes upselling, safety oversight during activities and boat transfers, timely reporting, and maintaining guest satisfaction with friendly, professional service.

Responsibilities

• Ensure activities align with the resort's Mission Statement.
• Carry out guest registration and payment collection accurately.
• Post in relevant guest transactions incurred promptly and accurately.
• Fully responsible for daily cash float; remit monies to accounts per policy.
• Provide excellent and warmth service to all guests with a genuine smile.
• Ensure a high satisfaction index from guests with regards to product quality and service standards.
• Upsell room and other business opportunities, including activities.
• Submit required daily reports to accounts or management.
• Prioritize guest safety during in-house activities, including boat transfers.
• Schedule outsourced boat services and land transfers; update records promptly and accurately.

Job description

1. Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement.

2. Carry out guest registration process and payment collection accurately and efficiently.

3. Post in relevant guest transactions incurred promptly and accurately.

4. Fully responsible for daily cash float. Remit all monies collected to accounts department based on stipulated policy.

5. Provide excellent and warmth service to all guests with a genuine smile.

6. Ensure a high satisfaction index from all guests with regards to the product quality and service standards.

7. Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities.

8. Submit required daily reports to the accounts department or management.

9. Prioritize guest safety while participating in activities organized in-house, including during boat transfers.

10. Schedule and arrange outsourced boat services, as well as land transfers through appointed service providers. Update all records immediately and accurately.

A well-established island resort offering luxurious rooms and facilities to tourists from all over the world. The resort has gained various recognitions and is gearing to achieve more in years to come.

A well-established island resort offering luxurious rooms and facilities to tourists from all over the world. The resort has gained various recognitions and is gearing to achieve more in years to come.

Perks and benefits

• STAFF HOSTEL, MEALS, BOAT TICKET, TRAINING, GROUP

What can I earn as a Front Office Supervisor