Duty Manager

Fraser Place; Iskandar Puteri; On-site; MYR 45,000 - 65,000; Full time

Job summary

Fraser Place Iskandar Puteri requires a Front Office Supervisor to oversee daily operations, greet guests, and resolve issues to maintain high service standards. The role involves supervising the Front Office team, training staff, and coordinating with housekeeping and other departments to ensure smooth guest experiences.

The ideal candidate will have a hospitality diploma or degree (or 2–3 years in related roles), strong MS Office skills, experience with HMS, and a customer-focused mindset

Qualifications

• Diploma/ Degree in Hospitality or equivalent, or 2–3 years in a related field.

Responsibilities

• Supervise Front Office team to ensure smooth operations and guest satisfaction.
• Handle guest complaints promptly and provide information about hotel and local attractions.
• Oversee daily shift processes and ensure adherence to SOPs.
• Coach Front Office staff and allocate rooms per guest requests and occupancy.

Skills

Customer service

Interpersonal skills

Team leadership

Problem solving

Communication

Education

Diploma/ Degree in Hospitality

2–3 years related experience

Tools

MS Excel

MS Access

HMS (Property Management System)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To supervises Front Office team members and ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

Primary duties and responsibilities:

• Ensure outstanding customer care at all times.
• Handling guest complaints, concerns and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. in an efficient and timely manner.
• Providing information regarding the Hotel, town attractions, activities, etc.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the Front Office team members to ensure a quality operation.
• Allocate rooms to expected arrivals after checking the guest preferences and special requests.
• Have up to date information on daily room occupancy.
• Build strong relationships and liaise with all other department's especially housekeeping, engineering, security, etc
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to Security, Manager or MOD.
• Ensure Front Office log book and hotel log book is always updated and auctioned upon.
• Cross check all billing instructions are correctly updated.
• Any others ad-hoc duties assigned by the superior.

Qualifications, experience and skills

• Preferable Diploma/ Degree or equivalent or minimum 2 to 3 years experiences in related field.
• Familiarity with MS Office applications and email functionalities, particularly MS Excel or Access and ability to generate reports using HMS (Property Management System) and work with large data sets.
• Ability to adapt to company systems for daily operations and communications.
• Basic computer skills.
• Team player spirit
• Sense of ownership/ responsibility over own work
• Problem solving attitude
• Excellent interpersonal and communication skills