Front Desk Team Lead - Guest Experience & Ops

Meili Resort Hotel Sdn Bhd; Semporna; On-site; MYR 42,000 - 66,000; Full time

Job summary

Meili Resort Hotel Sdn Bhd seeks a Front Office Supervisor to oversee daily front desk operations, guest check-in/out, room assignments and billing. This role ensures accurate guest records in the PMS and coordinates VIP arrivals and group bookings.

You will lead and train front desk staff, ensuring smooth shift handovers, professional service, and prompt response to guest requests. Relocation to Semporna, Sabah is required.

Qualifications

• Diploma or certificate in hospitality management or related field.
• 2–3 years in front office operations or similar role.
• Supervisory or team leader experience is an advantage.

Responsibilities

• Supervise and coordinate front desk operations during daily service.
• Manage check-in/check-out, reservations and billing procedures.
• Monitor room availability, occupancy and daily arrival/departure lists.
• Update guest information and transactions in the PMS accurately.
• Handle room allocation, VIP arrivals and group bookings.
• Welcome guests and deliver professional reception experience.
• Address guest inquiries, requests, complaints and feedback promptly.
• Escalate serious issues to Front Office Manager when necessary.
• Coordinate with Reservations, Housekeeping and F&B to fulfil guest requests.
• Monitor cashiering activities, payments and settlement.
• Ensure SOPs, safety and security protocols are followed.

Skills

Front desk operations

Team leadership

Chinese language

English language

Bahasa Malaysia

Education

Diploma or Certificate in Hospitality Management

Job description

Meili Resort Hotel Sdn Bhd seeks a Front Office Supervisor to oversee daily front desk operations, guest check-in/out, room assignments and billing. This role ensures accurate guest records in the PMS and coordinates VIP arrivals and group bookings.

You will lead and train front desk staff, ensuring smooth shift handovers, professional service, and prompt response to guest requests. Relocation to Semporna, Sabah is required.