Front Desk & Switchboard Specialist

NTT Limited; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

NTT DATA is seeking a friendly Receptionist / Switchboard Operator in Malaysia to deliver a professional front-desk service and warmly welcome employees and guests. You will answer calls, screen visitors, manage the switchboard, and coordinate meeting room logistics to keep the reception area organized and efficient.

Ideal candidates have strong communication, multitasking, and interpersonal skills with a proactive attitude and the ability to stay calm under pressure in a busy environment.

Qualifications

• Relevant secondary qualification or equivalent.
• Experience in similar reception/switchboard roles.
• Experience handling a multi-line switchboard.

Responsibilities

• Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
• Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously.
• Answers, screens and redirects incoming calls.
• Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
• Performs administrative duties such as typing, capturing and updating information on the relevant systems.
• Sorts mail and packages when required.
• Manages all logistics relating to public meeting rooms.
• Ensures that detailed messages are passed on to relevant persons immediately.
• Screens walk‑in clients/guests.
• Establishes and maintains an electronic/manual diary for scheduled appointments.
• Handles queries related to the company’s products, services and/or people.
• Performs any other related task as required.

Skills

Interpersonal skills

Communication skills

Telephone etiquette

Organizational skills

Customer service

Multitasking

Conflict resolution

Decision making

Calm under pressure

Education

Secondary qualification or equivalent

Tools

Switchboard hardware

Job description

NTT DATA is seeking a friendly Receptionist / Switchboard Operator in Malaysia to deliver a professional front-desk service and warmly welcome employees and guests. You will answer calls, screen visitors, manage the switchboard, and coordinate meeting room logistics to keep the reception area organized and efficient.

Ideal candidates have strong communication, multitasking, and interpersonal skills with a proactive attitude and the ability to stay calm under pressure in a busy environment.